Wednesday, October 5, 2011

this is not the way you conduct business

i received this final repsonse form after i tried convey i was having an issue with DNS and clearly i can ready and clearly i understand DNS as i have had a site for nearly 3 years which i manage no one else, i dont think it has been up for this long because i dont know how to read directions. 

my first response
Evan M. to support
show details 12:47 PM (1 hour ago)
i understand this.. i own the domain of course i am not an idiot just not a techy and i dont really appreciate the attitude toward me. All i am tying to do is understand what i have done wrong. I have the DNS a record set up, i have redundant DNS management as well as a domain which fits your criteria. Iv been a user of bit.y for quite sometime and provided many links, this might be chump change to you all but to me iv geen a loyal user who wants to expand my use of your product.

Evan final response below. 

Support @
to "Evan M." <.com>
date Wed, Oct 5, 2011 at 1:51 PM
subject Re: short domain
Important mainly because of your interaction with messages in the conversation.

hide details 1:51 PM (11 minutes ago)

I have told you how to fix this issue. You seemingly do not like to read blatant easy to understand instructions. I am not going to come over there and do this for you. You have to fix this issue. Now one more time:

Depending on the custom short domain you select, there will be two different directions for the DNS change:
  • for second-level domains (e.g. examp.le) you will set a singular "@A-Record to or 
If that isn't clear enough for you, I encourage you to seek out help with your DNS hosting service. We do not provide that service, and the above is plenty clear. I even told you below that you set the A Record and not the @ A Record.

Quit with your attitude and your desire to anger people with it. Read the above, read the below, it's there in black and white in plain English. Send it to a friend that knows DNS if you like, or someone that has set up DNS. There is nothing mysterious about this.

Thanks and hopefully you will take the time to read this. I really don't know how else to put this plainly, and again, we (or me personally) am not coming over to set up your DNS. We are not in that business.